Refund policy

No refunds only exchanges.

Footwear, and earrings are non-exchangeable. Exchanges are available on new tagged items only in original packaging.

If an item is received defective please contact Pretty Girls Crafting within 48 hours of receiving your shipment. The Tracking number will be used to determine the start of the 48-hour window.

All returns require a Pretty Girls Crafting Return Authorization#, NO exception. Email Info@prettygirlscrafting.com to request your Return Authorization#.

EXCHANGES  

The fastest way to ensure you get what you want is to return the item you have.  Once the return is accepted, make a separate purchase for the new item.


RETURN POLICY

While we appreciate your business, we have a strict Exchange or Return for Store Credit only policy.  We do not offer refunds for any products or shipping costs. All Sale, Special Buy, and Closeout items are FINAL sale and cannot be returned for exchange nor a store credit.  We welcome you to return your NEW/UNWORN item(s) by mail in accordance with our 10-day return process policy to exchange for your desired size and/or style or to receive a store credit.  Items must be unworn, unwashed, and have original tags attached. Items must be free of stains, makeup, perfume, and/or deodorant*.  NOTE: Pretty Girls Crafting has the right to deny the exchange/return of any items that appear to fail any of the above conditions.  The shipping fee is non-refundable and will not be included in the issued store credit. Customers wishing to receive store credit and/or exchange for purchased merchandise must request a Return Authorization Number (RA#) within ten (10) business days of the delivery date.  A return label will be issued for items that were FREE shipping. Otherwise, customers are responsible for the return shipping cost, as well as the NEW outbound shipping cost.  A shipping cost invoice will be sent to the email address on file and must be paid for exchange orders before the exchange item is shipped.

Items Not Eligible for Exchange or Store Credit:

  • Items that show evidence of wear and/or damage will be returned and not eligible for a store credit.
  • Personalized or customized items are not eligible for an exchange or store credit.
  • Earrings, shoes, and hats are not eligible for an exchange or store credit.
  • Final Sale, Sale, & Closeout Items are not eligible for an exchange or store credit.

Within 48 hours of submitting the return request. you will receive an email notifying you whether your return request has been approved. If your return request has been approved, you will be provided with a RA#.

For Store Credit Email and/or Exchange info@prettygirlscrafting.com with the following information:

  • Include the RA# with your order. Please note if you received free shipping at the time of purchase, a pre-paid shipping label will be provided. Otherwise, customers are responsible for the return shipping cost.
  • A photo of your packaging slip. If you are unable to include a photo of your packaging slip, please include a photo of your order confirmation that you received via email at the time of purchase.
  • Reason for Return Request
  • A photo of any damaged or incorrect item(s) received (along with a short description of damage)
  • We highly recommended using a shipping method with tracking when returning merchandise back to Pretty Girls Crafting.
  • Customers are responsible for New Exchange shipping costs and will be invoiced when new orders are ready to ship.
  • Items must be postmarked and shipped to Pretty Girls Crafting within twenty (20) days (includes weekend days) of receiving the email approval and RA# to the provided return address included in the email approving your return request. NO EXCEPTIONS

Once your return is fully processed, we will issue a store credit in the form of an E-Gift Card or exchange items per your request. E-Cards are valid for one year of issue date. The store credit will be in the amount of the purchased price & applicable taxes of the returned item(s) only. Shipping costs are non-refundable.


RETURN CONDITION

Please package the item(s) being returned in the original packaging securely along with the packing slip if available, ensure items are taped well before shipping. Once return is received in resalable condition, the order will be processed within 3 business days, and an email notification will be sent to the customer. All orders must be postmarked within twenty (20) days (includes weekend days) of the email approving the return request. Please note that a store credit cannot be issued until the original item has been received by Pretty Girls Crafting.  Store credits are valid for one year of date issued.


STALE RETURN

Pretty Girls Crafting DOES NOT ACCEPT RETURNS WITH PRIOR APPROVAL AND RA#.  Returns received after 21 days (includes weekend days) are considered to be “stale” returns.

Stale item(s) sent back after 21 days or without an RA# and in resalable condition will have a 25% restocking fee applied in accordance with our Return Policy.  An E-Gift Card will be issued to you by email following our normal returns procedure. Any items returned after 21 days of the delivery and not resalable are not eligible for any type of exchange or store credit and the merchandise will be returned to the customer at the customer's expense or it will become the property of Pretty Girls Crafting to dispose/destroyed.